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도서
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2025 개정된 우정사업본부 학습자료 반영
복잡한 이론파트를 이해와 정리가 쉽도록 도해식 구성
최신출제경향에 따른 적중률 높은 기출예상문제 수록
복잡한 이론파트를 이해와 정리가 쉽도록 도해식 구성
최신출제경향에 따른 적중률 높은 기출예상문제 수록
작가정보
목차
- Part 01 국내우편
Chapter 01 총 론
01 우편사업의 개요 ·····································································································02
Chapter 02 우편서비스의 종류와 이용조건
01 우편서비스의 구분 및 배달기한 ············································································07
02 통상우편물과 소포우편물 ·······················································································09
03 방문접수소포 (우체국소포) ·····················································································15
Chapter 03 우편물의 접수
01 우편물의 접수 검사 ································································································18
02 우편물의 포장 ·········································································································19
03 우편물의 제한 부피 및 무게 ··················································································20
Chapter 04 국내우편물의 부가서비스
01 등기취급 ··················································································································21
02 보험취급 ··················································································································27
03 증명취급 ··················································································································30
04 특급취급 ··················································································································33
05 그 밖의 부가취급 ···································································································34
Chapter 05 그 밖의 우편서비스
01 우체국쇼핑 ··············································································································36
02 전자우편 서비스 ·····································································································38
02 기타 부가서비스 ·····································································································40
Chapter 06 우편에 관한 요금
01 요금 별납 우편물 ···································································································47
02 요금 후납 우편물 ···································································································48
03 요금 수취인부담 우편물 ·························································································50
04 우편요금의 감액 ·····································································································51
05 우편요금 등의 반환청구 ·························································································66
Chapter 07 손해배상 및 손실보상
01 국내우편물의 손해배상제도 ····················································································67
02 손실보상제도 ···········································································································70
03 이용자 실비지급제도 ····························································································71
Chapter 08 그 밖의 청구와 계약
01 국내우편물 수취인의 주소?성명 변경청구 및 우편물의 반환청구 ······················72
02 국내우편물 보관우편물의 보관국 변경청구 및 배달청구 ······································74
03 우편사서함 사용계약 ······························································································75
제1편 기출예상문제 ▷ 77
Part 02 우편물류
Chapter 01 발착 및 운송작업
01 우편물의 처리과정 ································································································104
02 발착 업무 ················································································································104
03 우편물의 구분 ·········································································································106
04 발송작업 ··················································································································114
05 우편물의 운송 ·········································································································118
06 도착작업 및 우편물 수수 ·······················································································120
Chapter 02 우편물 수집 및 배달
01 우편물의 수집 ·········································································································121
02 우편물의 배달 ·········································································································126
03 등기취급(부가취급?특수취급) 우편물의 배달 ·······················································135
04 특급취급 우편물의 배달 (익일특급) ·······································································137
05 그 밖의 부가취급우편물의 배달 ············································································138
06 배달하지 못한 우편물의 처리 ················································································144
제2편 기출예상문제 ▷ 156
PART 03 국제우편
Chapter 01 국제우편 총설
01 국제우편의 의의 및 우편에 관한 국제기구 ·························································168
02 국제우편물의 종류 ··································································································172
03 국제우편물 취급우체국의 구분 ············································································174
04 국제통상우편물 종별 세부내용 ··············································································175
05 국제소포우편물 ·······································································································182
06 K-Packet ··············································································································183
07 국제특급우편(EMS) ·································································································184
08 해상특송우편물서비스(POST Sea Express) ··························································186
Chapter 02 국제우편물 종별 접수요령
01 국제우편물의 접수 ································································································187
02 종류별 접수 방법 ···································································································189
03 기타 특수취급우편물의 접수 ················································································198
Chapter 03 국제우편요금
01 개 요 ·····················································································································201
02 국제우편요금의 별납 ······························································································203
03 국제우편요금의 후납 ······························································································204
04 국제우편요금 수취인부담(IBRS; International Business Reply Service) ············205
05 해외 전자상거래용 반품서비스(IBRS EMS) ···························································206
06 국제회신우표권 (International Reply Coupons) ··················································207
Chapter 04 주요 부가서비스
01 EMS 배달보장 서비스 ····························································································209
02 수출우편물 발송확인 서비스 ··················································································210
03 사전 통관정보 제공 ································································································211
04 국제우편 요금감액 제도 ·························································································214
05 그 밖의 주요 부가서비스 및 제도 ·········································································216
Chapter 05 EMS프리미엄 서비스
01 EMS 프리미엄 서비스(민간 국제특송사 제휴서비스) ············································218
Chapter 06 각종 청구 제도
01 행방조사청구제도 ····································································································222
02 국제우편 손해배상제도 ···························································································227
Chapter 07 국제우편물 및 국제우편요금의 반환
01 국제우편물의 외부기록사항 변경·정정 또는 반환 ···············································230
02 국제우편요금의 반환청구 ·······················································································234
제3편 기출예상문제 ▷ 235
기본정보
| ISBN | 9791166431265 |
|---|---|
| 발행(출시)일자 | 2025년 03월 05일 |
| 쪽수 | 290쪽 |
| 크기 |
191 * 261
* 13
mm
/ 720 g
|
| 총권수 | 1권 |
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마이룸 > 주문관리 > 주문/배송내역 > 주문조회 > 반품/교환 신청, [1:1 상담 > 반품/교환/환불] 또는 고객센터 (1544-1900)
반품/교환방법
* 오픈마켓, 해외배송 주문, 기프트 주문시 [1:1 상담>반품/교환/환불] 또는 고객센터 (1544-1900) -
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상품의 결함 및 계약내용과 다를 경우 문제점 발견 후 30일 이내 -
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(단지 확인을 위한 포장 훼손은 제외)
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예) 화장품, 식품, 가전제품(악세서리 포함) 등
3) 복제가 가능한 상품 등의 포장을 훼손한 경우
예) 음반/DVD/비디오, 소프트웨어, 만화책, 잡지, 영상 화보집
4) 소비자의 요청에 따라 개별적으로 주문 제작되는 상품의 경우 ((1)해외주문도서)
5) 디지털 컨텐츠인 ebook, 오디오북 등을 1회이상 ‘다운로드’를 받았거나 '바로보기'로 열람한 경우
6) 시간의 경과에 의해 재판매가 곤란한 정도로 가치가 현저히 감소한 경우
7) 전자상거래 등에서의 소비자보호에 관한 법률이 정하는 소비자 청약철회 제한 내용에 해당되는 경우
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상품 품절
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1) 상품의 불량에 의한 교환, A/S, 환불, 품질보증 및 피해보상 등에 관한 사항은 소비자분쟁 해결 기준 (공정거래위원회 고시)에 준하여 처리됨
소비자 피해보상 환불 지연에 따른 배상
2) 대금 환불 및 환불지연에 따른 배상금 지급 조건, 절차 등은 전자상거래 등에서의 소비자 보호에 관한 법률에 따라 처리함
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