사회복지경영론
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2024년 07월 19일
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복지경영학의 개념과 필요성을 이해하고, 비영리경영의 접근 방법을 탐구하는 것을 목표로 집필된 교재다. 또한 복지경영학의 기본 개념과 필요성을 다루며, 비영리경영의 접근 방법을 제시하고 복지경영학의 기본적인 틀을 이해할 수 있다. 그리고 경영학의 기초를 설명하고, 경영이란 무엇인지, 경영자가 어떤 역할과 능력을 가져야 하는지에 대해 제시하며 경영의 기본 원리를 살펴 볼 수 있다.
작가정보
<연구실적>
김성철(2015). 《변화하는 사회속에서 복지경영의 필요성에 대한 고찰》. 유관순연구소.
김성철(2016). 《섬김의 리더십과 자원봉사자의 역할과 비전》. 유관순연구소.
김성철(2020). 《사회갈등해결을 위한 Matthieu Ricard와 R.M Titmuss의 “Altruism”의 탐색고찰》. 유관순연구소.
<저서>
김성철 외(2017). 《NCS사회복지현장실무론》. 양서원.
김성철 외(2018).《사회복지경영리더십》. 21세기사.
김성철(2018).《사회복지경영학》. 공동체.
김성철(2019). 《사회복지실천학》. 공동체.
김성철 외(2020). 《사회복지행정론》. 양성원.
김성철 외(2020). 《자원봉사론》. 양성원.
김성철 외(2020). 《가족복지론》. 양성원 외 다수.
출간작으로 『사회복지와 문화다양성』 등이 있다.
출간작으로 『사회복지정책론』 등이 있다.
목차
- Chapter 01 복지경영학의 이해 ······················································································································ 7
1. 복지경영학이란 무엇인가? ······························································································· 9
2. 복지경영학의 필요성 ········································································································· 14
3. 비영리경영의 접근 ············································································································· 17
Chapter 02 경영학의 이해 ····························································································································· 25
1. 경영이란 ································································································································· 27
2. 경영자의 이해 ······················································································································· 35
3. 경영자의 능력과 역할 ······································································································ 38
Chapter 03 기업의 경영활동과 경영시스템 ······················································································· 43
1. 기업의 미션, 비전, 핵심가치 ······················································································ 45
2. 기업의 목표, 전략, 정책 ································································································ 54
3. 경영시스템의 구축 ············································································································· 59
4. 기업의 성과분석 ·················································································································· 64
Chapter 04 경영전략과 기업환경 ·············································································································· 67
1. 경영전략과 복지경영 ········································································································· 69
2. 기업환경과 복지경영 ········································································································· 75
3. 경영전략 유형과 복지위기 ···························································································· 81
Chapter 05 조직문화 ·········································································································································· 93
1. 조직 ············································································································································· 95
2. 조직문화 ··································································································································· 99
3. 조직 변화 ······························································································································ 108
4. 젠더와 조직문화 ··············································································································· 110
Chapter 06 윤리경영 ······································································································································· 113
1. 윤리경영 ································································································································ 115
2. 기업의 사회적 책임(CSR) ························································································· 121
3. 지속가능경영 ······················································································································· 124
4. ESG 경영 ····························································································································· 126
Chapter 07 고객 관계관리 ·························································································································· 133
1. 고객 관계관리의 정의와 등장 배경 ····································································· 135
2. CRM의 진화 ······················································································································ 140
3. CRM의 전략 ······················································································································ 144
4. CRM의 방향 및 NPO 기관에서의 CRM ······················································ 151
Chapter 08 인적자원관리 ····························································································································· 155
1. 인적자원관리 배경 ·········································································································· 157
2. 인사관리 ································································································································ 164
3. 인적자원관리의 최근 트렌드 ···················································································· 171
4. 사회복지영역에서의 인적자원관리 ········································································ 179
Chapter 09 지식 중심과 사회적 기업의 복지경영 ···································································· 181
1. 지식 중심의 복지경영 ··································································································· 183
2. 사회적 기업의 순환별 복지경영 ············································································· 186
3. 사회적 기업의 기능별 복지경영 ············································································· 190
Chapter 10 사회복지경영과 리더십 ······································································································ 199
1. 사회복지적 리더십과 복지경영 ··············································································· 201
2. 리더십의 이해 ···················································································································· 205
3. 리더십 이론 ························································································································· 214
4. 리더십의 결론 ···················································································································· 219
Chapter 11 포토보이스와 NPO 경영 ·································································································· 223
1. 포토보이스와 NPO 경영 ···························································································· 225
2. 포토보이스가 NPO 경영에 미치는 영향과 가치 ········································ 225
3. 포토보이스를 통한 NPO 경영의 사례 연구 ·················································· 227
Chapter 12 사회서비스 ·································································································································· 247
1. 사회서비스의 이해 ·········································································································· 249
2. 사회서비스 사업의 이해 ······························································································ 256
Chapter 13 복지경영의 도약과 모색 ··································································································· 269
1. 기업윤리와 복지경영의 합리성 ··············································································· 271
2. 문화복지와 복지경영의 전망 ···················································································· 283
3. 복지경영의 도약과 모색 ······························································································ 291
기본정보
| ISBN | 9791161265889 |
|---|---|
| 발행(출시)일자 | 2024년 07월 19일 |
| 쪽수 | 312쪽 |
| 크기 |
192 * 236
* 15
mm
/ 734 g
|
| 총권수 | 1권 |
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마이룸 > 주문관리 > 주문/배송내역 > 주문조회 > 반품/교환 신청, [1:1 상담 > 반품/교환/환불] 또는 고객센터 (1544-1900)
반품/교환방법
* 오픈마켓, 해외배송 주문, 기프트 주문시 [1:1 상담>반품/교환/환불] 또는 고객센터 (1544-1900) -
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반품/교환가능 기간
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변심 혹은 구매착오로 인한 반품/교환은 반송료 고객 부담
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1) 소비자의 책임 있는 사유로 상품 등이 손실 또는 훼손된 경우
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2) 소비자의 사용, 포장 개봉에 의해 상품 등의 가치가 현저히 감소한 경우
예) 화장품, 식품, 가전제품(악세서리 포함) 등
3) 복제가 가능한 상품 등의 포장을 훼손한 경우
예) 음반/DVD/비디오, 소프트웨어, 만화책, 잡지, 영상 화보집
4) 소비자의 요청에 따라 개별적으로 주문 제작되는 상품의 경우 ((1)해외주문도서)
5) 디지털 컨텐츠인 ebook, 오디오북 등을 1회이상 ‘다운로드’를 받았거나 '바로보기'로 열람한 경우
6) 시간의 경과에 의해 재판매가 곤란한 정도로 가치가 현저히 감소한 경우
7) 전자상거래 등에서의 소비자보호에 관한 법률이 정하는 소비자 청약철회 제한 내용에 해당되는 경우
8) 세트상품 일부만 반품 불가 (필요시 세트상품 반품 후 낱권 재구매)
9) 기타 반품 불가 품목 - 잡지, 테이프, 대학입시자료, 사진집, 방통대 교재, 교과서, 만화, 미디어전품목, 악보집, 정부간행물, 지도, 각종 수험서, 적성검사자료, 성경, 사전, 법령집, 지류, 필기구류, 시즌상품, 개봉한 상품 등 -
공급사(출판사) 재고 사정에 의해 품절/지연될 수 있으며, 품절 시 관련 사항에 대해서는 이메일과 문자로 안내드리겠습니다.
상품 품절
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1) 상품의 불량에 의한 교환, A/S, 환불, 품질보증 및 피해보상 등에 관한 사항은 소비자분쟁 해결 기준 (공정거래위원회 고시)에 준하여 처리됨
소비자 피해보상 환불 지연에 따른 배상
2) 대금 환불 및 환불지연에 따른 배상금 지급 조건, 절차 등은 전자상거래 등에서의 소비자 보호에 관한 법률에 따라 처리함
상품 설명에 반품/교환 관련한 안내가 있는 경우 그 내용을 우선으로 합니다. (업체 사정에 따라 달라질 수 있습니다.)
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