AIRLINE SERVICE ENGLISH

CD1장포함

김시현 , 이석만 , 조영신 저자(글)

한올출판사 · 2009년 03월 10일

책 소개

작가정보

저자(글) 김시현

저자(글) 이석만

저자(글) 조영신

동국대학교 대학원 호텔관광경영학 석사, 동국대학교 대학원 호텔관광경영학 박사, 전 (주)아시아나항공 객실 승무원, 중부대학교 항공서비스학과 겸임교수, 방송통신대학교 강사, 현재 두원공과대학 항공서비스과 교수

목차

• Ⅰ. Check-In Service
  
  1. From Receiving to Confirming Reservation
  1) Receiving reservations
  2) Changing schedules
  3) Canceling reservations
  4) Confirmation
  
  2. About Tickets
  
  3. Check-in Conversation
  
  Ⅱ. Before Taking off
  
  1. Boarding
  1) At the boarding station
  2) Zone Attendant
  3) Passenger request during boarding
  4) Passenger with heavy bags
  5) Lavatory use before take-off
  6) Mother and child
  7) Young child
  
  2. Seating Arrangement
  1) Separated passengers
  2) No empty seats available
  3) Wrong seat
  4) Double seating
  5) Changing seats
  
  3. Hand-Carry Baggage
  1) In the aisle
  2) In the overhead bin
  3) Handling baggage and coats
  
  4. Pre-Flight Check for Take-Off
  1) Seat belt
  2) Tray table and seat back
  
  5. Newspaper Service
  
  Ⅲ. En-Route Service
  
  1. Earphone and Towel Service
  1) Earphone service
  2) Towel service
  3) Movie information request
  4) Movie time information
  
  2. Meal and Beverage In-Flight Services
  1) Tray base, short flight beverage service
  2) Meal service
  
  3. In-Flight Music and Movie
  1) Passenger information request
  
  4. Earphone set problems
  1) Out of order / Seat available
  2) Out of order / No empty seats available
  3) Bulkhead passenger at movie time
  
  5. In-Flight sales
  1) General
  2) Sales items request
  3) In-flight sales
  
  6. Customs, Immigration and Quarantine
  1) Disembarkation card / Tourist
  2) Embarkation & Disembarkation card / Transit passengers
  3) Transit without Visa
  4) Customs Declaration card / Resident and Tourist
  5) Customs Declaration card / Passenger is given the wrong version card
  6) Entering the United States of America
  
  7. Landing and Deplaning
  1) Earphone set collection
  2) Seat belt / Tray table /Seat back situations
  3) Passenger in the aisle prior to landing
  4) Baggage problems
  5) Collecting cups
  6) Deplaning and Farewell
  
  Ⅳ. Walk Around and Personal Touch
  
  1. Handling Sick Passengers·101
  1) Sick Passenger101
  2) Airsickness / During the Flight102
  3) Sore Throat103
  4) Headache104
  
  2. Service and Comfort
  1) Passenger Service Unit / Inexperienced Passenger
  2) Passenger Seat, Mechanical Instruction
  3) Cabin Service
  4) Bored Passenger
  
  3. Walking-around Service
  
  4. Destination City Information
  1) Transportation from the airport to the destination
  2) Shopping Information
  3) Hotel Information
  4) Money Exchange Information
  
  5. From Immigration To Customs
  1) Immigration
  2) Baggage
  3) Customs
  
  Ⅴ. Airline Announcements
  1. Pre-boarding Announcement
  2. Departure delayed
  3. Departure cancelled
  4. In-flight Announcement

기본정보

ISBN	9788983255389
발행(출시)일자	2009년 03월 10일
쪽수	139쪽
크기	188 * 254 mm
총권수	1권